Frequently Asked Questions
JGTV is evolving!
Introducing Pilates & Fitness TV
Over the next few months, we’ll be transitioning to our new name: Pilates & Fitness TV. Everything you love about JGTV remains the same—just with a fresh name and exciting new content!
(You may still see the JGTV name during this transition, but rest assured—your workouts, subscriptions, and experience will stay exactly the same.)
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General Questions
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Pilates & Fitness TV (formerly John Garey TV) is an on-demand fitness and Pilates platform offering workouts for all levels. Whether you’re looking for Pilates Mat, Reformer, Chair, Cadillac, Tower, or Springwall workouts—or a mix of strength, mobility, and cardio—we’ve got you covered.
New workouts are added weekly, and our platform includes progressive series, challenges, and instructor resources.
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Beginners: Start with our guided Beginner Series to build confidence and strength.
Intermediate & Advanced: Challenge yourself with dynamic programming and progressions.
Pilates Instructors: Get access to downloadable class guides, an exercise mat encyclopedia, reformer encyclopedia, and our Teacher Resources for professional development.
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Yes!
✔ Beginners: Structured Beginner Mat & Reformer Series teaches you step by step.✔ Intermediate & Advanced: Push your workouts to the next level with progressive programming.
✔ Instructors: Get teaching notes with every workout, learn new variations, cueing techniques, and advanced teaching strategies.
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Subscription Questions
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Yes! Try free classes here.
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We offer three subscription plans:
All-Access ($22/month): Unlimited access to all workouts.
Reformer Only ($18/month): 100s of Pilates Reformer workouts, series, and challenges.
Mat & Fitness ($12/month): 100s of workouts, series and challenges focusing on Pilates Mat, strength, cardio, and mobility.
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Yes! You can choose an annual plan and get 12 months for the price of 11—it’s the best value for year-round access. Just select the annual option when signing up or switch to it anytime from your account settings.
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Yes, but purchases made through the Apple App Store, Google Play, or Roku are billed by the respective platform, not by us.
To manage or cancel app subscriptions, you must go directly to your app store settings.
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Yes! You can pause your membership for up to 3 months within a 12 month period or cancel anytime.
To manage your subscription:
If you subscribed via our website: Log in → Dashboard → Purchases → Change Membership → Cancel or Pause.
If you subscribed via an app store (Apple, Google, Roku): You must cancel through your app store subscription settings.
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Log into your account → Select Purchases → Scroll down to Payment Method → Update payment details.
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All subscription payments are non-refundable. If you cancel, your access will remain active until the end of your billing period, but no prorated refunds will be issued.
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Class Questions
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We offer a variety of Pilates and Fitness workouts, including:
Pilates Reformer, Mat, Chair, Cadillac, Barrels, and Springwall
Strength, Mobility, and Cardio Workouts
Equipment-based and No-Equipment Workouts
Progressive Series, Challenges, and Specialty Programs
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✔ Series = A Series on Pilates & Fitness TV is a curated collection of workouts designed to be done in a specific order or theme, helping you stay consistent and progress over time. Each series focuses on a clear goal—like building strength, improving mobility, or deepening your practice—with expert guidance every step of the way.
✔ Challenges = A Challenge on Pilates & Fitness TV is a time-based workout plan (like 4-Week Athletic Reformer Challenge)—such as 7, 20, or 100 days—designed to help you stay consistent, build momentum, and achieve a specific goal. Some Challenges include community features for added motivation, while others are self-guided and easy to follow on your own schedule.
We release new series and challenges regularly!
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Home Team: Our core group of expert instructors who regularly teach on the platform.
Away Team: Special guest instructors who bring fresh styles and techniques to our members.
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Live classes are included in our All-Access subscription. If you’re a Reformer or Mat & Fitness subscriber, you can upgrade anytime to join live classes. Go to your Account → Select Purchases → Manage your Membership
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Open the P&FTV App.
Sign in to your account on your device.
Watch more than 90% of a class. It will automatically mark it as watched.
Or, under the class title, click Mark as watched.
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Many of our workouts use Pilates equipment like the Reformer, Chair, and Tower, but we also offer bodyweight-only classes.
Exclusive Member Discounts: We partner with select vendors to offer discounts on Pilates equipment! Click here to learn more.
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Our Community Tab is where members can:
✔ Share progress and stay motivated.
✔ Participate in challenges and discussions.
✔ Connect with instructors and fellow members.
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Technical Questions
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Click Set new password on the login page.
Enter your email address.
Click Send Instructions
Check your inbox for a reset link.
Click the link and choose a new password.
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Yes!
Chromecast: Click the Chromecast icon in the bottom right of the video and select your device.
AirPlay: Tap the AirPlay icon in the bottom left of the video on your Apple device.
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Yes! Simply connect your laptop to your TV with an HDMI cable.
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Yes! Our website adapts to mobile browsers, so you can watch directly from your phone or tablet.
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For support with billing, subscriptions, or technical issues, email us at pilatesandfitnesstv@streaming-subscription.com
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Open the JGTV App.
Sign in to your account on your device.
Select the class that you want to download.
Under the class title, click download. There is a round icon with a downwards arrow.
To locate, and play the class offline, go to your account in the bottom right corner of your device.
Select ‘Downloads’ to see your downloaded classes—it is under the content tab.
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Open the JGTV App.
Sign in to your account on your device.
Select the class that you want to add to Favorites or a Playlist.
Under the class title, click Save.
Select Favorites or add to a Playlist (you can create a Playlist here as well)..
See your Favorites and Playlists in your Account—it is under the content tab.
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While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
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Open the P&FTV App.
Sign in to your account on your device.
Select the class that you want to download.
Under the class title, click Music.
Select the Volume level.
Select Audio Ducking (if desired).
Open your music App and select your music.
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Open the P&FTV App.
Sign in to your account on your device.
Select the class that you want to add to your calendar.
Under the class title, click Add to calendar.
Choose the date you want to add the workout to.
Click Add.
Can’t Find What You’re Looking For?
Reach out to the team and we’d be happy to help.